Are Career Guidance Technicians at Risk Due to AI?

All office and administrative support workers not listed separately.

The occupation "Office and Administrative Support Workers, All Other" has a base automation risk of 0.0%, meaning it is currently considered highly resistant to automation. This low risk is largely due to the diverse and unpredictable nature of the tasks involved within this job category, which do not neatly fit into established administrative roles. Many responsibilities handled by these workers require flexibility, on-the-fly problem solving, and interaction with various departmental needs, making them difficult to codify into standard algorithms or automation routines. While certain repetitive elements may exist, the core of the occupation relies heavily on versatility and adaptability to rapidly changing office environments and tasks. Additionally, these workers often serve as a safety net for tasks that fall outside the scope of traditional job classifications, further decreasing their susceptibility to automation. Regarding the tasks within this occupation, the top three most automatable tasks include scheduling routine appointments, basic data entry, and digital document management. These are typically repeatable, rule-based processes that current automation technologies such as calendar apps, robotic process automation, and document management software can efficiently handle. However, the majority of tasks performed by these workers remain resistant to such automation for the foreseeable future. The top three most resistant tasks are coordinating cross-departmental projects with ambiguous guidelines, handling nuanced or confidential requests from staff, and improvising solutions to unexpected administrative problems. These activities require high levels of contextual understanding, emotional intelligence, and situational judgment—areas where artificial intelligence and robotics currently lag significantly behind humans. The primary bottleneck skills for "Office and Administrative Support Workers, All Other" are complex problem solving (advanced level), interpersonal communication (advanced level), and adaptability (expert level). Complex problem solving enables these workers to tackle multifaceted administrative coordination that may involve multiple stakeholders or rapidly shifting priorities. Interpersonal communication is crucial, as they must interact with staff at all organizational levels, often translating vague or incomplete requests into actionable task lists while maintaining confidentiality and professionalism. Adaptability, at the expert level, is perhaps the most crucial skill, as these workers must seamlessly transition between tasks and roles in real time, filling gaps in office workflows that cannot be anticipated or automated by technology. These skill bottlenecks form a significant barrier to automation and underpin the observed 0.0% base automation risk for this occupation.